Waldorf, Maryland
Middleboro, Massachusetts
Biloxi, Mississippi
Lutz, Florida
York, Pennsylvania
Manchester, New Hampshire
North Windham, Connecticut
Denver, Colorado
Manhattan, New York
Kensington, Connecticut
Posted: 26-May-23
Location: Washington D.C., Maryland
Type: Full Time
Salary: $220,000—$250,000
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Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020, followed by multiple practices in the city and Brooklyn. Small Door continues to scale in 2023 by opening additional NYC locations and in markets across the northeast including Boston and Washington DC.
This is the fifth company that Small Door’s founders have been involved in building. In building Small Door, they partnered with the people responsible for beloved consumer experiences like Warby Parker and Sweetgreen, in addition to healthcare innovators such as One Medical, CityMD and Flatiron Health. Small Door has raised $40 million from Lerer Hippeau, Primary Ventures, Brand Foundry, Toba Capital, and Pentland Group. The broader management team brings experience from JustWorks, Casper, One Medical, Soulcycle, Warby Parker, Sweetgreen, The Wing, Gilt Groupe, Lightspeed, and Outbrain.
What you’ll do
This position will be a hybrid role of clinical work (2 days/week in new markets with 1-2 practices or 1 day/week in established markets with 3+ practices), weekly practice visits, and WFH/Small Door offices. This role will report to the Head of Veterinary Medicine.
Practice Management
- Responsible to ensure excellence in medical care and leading the adoption of medical protocols across the Boston and DC new market regions
- Support practice performance and growth goals, and ensure both team and member NPS scores are maintained at an exceptional level
- Partner with the Head of Veterinary Medicine to implement, roll out, and ensure compliance with new or updated SOPs that adhere to best medical practice
- Collaborate with the field operations leadership on hospital operations to ensure that medical standards continue to align with member hospitality standards and and growth goals
- Spend the majority of time in the market hospitals, commuting between Boston and DC practices on a regular cadence, and maintain a clinic hours schedule to keep a 360 view of the practice to ensure the teams are working collaboratively and efficiently
Training
- Onboard and train new practice veterinarians, and oversee the onboarding and training of new nurses and nurse assistants
- Ensuring medical team growth in your region and promote skillset and career development among practice teams members
- Work with the practice Managing Veterinarians to identify Medical Team training needs in your region and collaborate with Medical Learning & Development Manager to create a CE schedule
- Serve as a mentor to help train and develop practice veterinarians across medical, surgical, and dental disciplines with in-person opportunities
Recruitment
- Interviewing talent pools for medical positions within your markets’ practices and supporting the growth of the teams by partnering with the Talent team to identify strong candidates for medical positions
- Partnering with our clinical recruiters on sourcing talent and hosting events for your region
- Coordination with practice leaders to organize and oversee a powerful onboarding experience for Medical Team members
Who you are
- Doctor of Veterinary Medicine (DVM) or equivalent
- An active veterinarian license in Washington, DC; additional active license(s) in Maryland and Virginia are preferred but not required
- 10+ years of clinical experience with the ability to perform + mentor the full range of GP level skills (medicine, dentistry, surgery)
- 3+ years of previous leadership experience with a preference for leadership in a multi-unit operation
- Leadership by example: A desire to be present and hands-on in the practice environment to help lead and mentor the teams
- A collaborative personality that can also take initiative and work independently to drive results
- High emotional intelligence to encourage thoughtful and impactful leadership in the practice teams
- Enjoys creative problem solving, analyzing problems and finding solutions
- Tech skills: Knowledge of Slack, G Suite, and the ability to work across a variety of platforms
- Comfortable with commuter travel: This position requires time split amongst our practices in the DMV region
What you'll get
- Competitive salary
- Equity ownership
- Health, dental + vision insurance
- 401K (plus 4% company match)
- Upward mobility and growth opportunities
- Generous paid-time off, parental leave, and company wide holidays
- CitiBike membership, HealthAdvocate membership, One Medical membership, WageWorks commuter benefits, subsidized Class Pass membership
- Discounted veterinary care for your loved ones
- Growth opportunities
- An opportunity to make a real impact on the people around you
- A collaborative team of people who live our core values and have your back
Come join Small Door!
Small Door is proudly a public benefit corporation and a certified B Corp. We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued.
Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.
