Southern Oregon Veterinary Specialty Center (SOVSC)
Southern Oregon Veterinary Specialty Center (SOVSC) is a large 24/7 emergency and multi-specialty veterinary hospital in Medford, Oregon. This progressive hospital achieves revenues exceeding $10M with over 100 employees in Critical Care / Emergency, Internal Medicine, and Surgery departments. SOVSC is dedicated to an uncompromising passion for supporting the human-animal bond. Our staff is universally passionate about providing the highest level of emergency and specialty medical care while focusing on meeting the needs of each individual client. This strong commitment has enabled our team to excel at serving the needs of the local pet community as well as its dedicated owners. Learn more about us at http://www.sovsc.com/.
SOVSC is partnered with National Veterinary Associates (NVA), one of the largest private owners of freestanding veterinary hospitals in North America with over 700 locations worldwide. NVA is growing rapidly and is part of the $25 billion veterinary industry. Learn more about us at http://www.nvaonline.com/.
SOVSC is seeking energetic and passionate applicants for a Director of Hospital Operations (DHO) to continue to drive profitable future growth and organizational development.
The ideal candidate is a dynamic business leader with a proven track record in managing a P&L, thrives in a fast-paced entrepreneurial environment, cares deeply about developing and leading team members and organizations, and is equally passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.
The DHO will report to NVA Specialty+ER Division leadership and will serve as the most senior leader of the hospital, in partnership with the Medical Director.
Directly oversees all operations and business activities and leads staff for all departments.
Partners effectively with the Medical Director, who is responsible for the overall level of medicine and high quality patient care and who leads all doctors.
Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
Directs leadership team to facilitate resolution of issues within the hospital.
Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
Passionate about providing resources, support, and supervision for the hospital staff.
Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
Identifies and executes short- and long-term plans for growth, including addition of new services, recruitment of doctors and other key team members, pricing strategy, space optimization, and acquisition of new equipment.
Financial Planning and Analysis
Responsible for accounting and finance processes within the hospital, as well as creation of an annual operating budget built to achieve overall revenue growth and profitability.
Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
Applies continuous improvement principles to existing financial and operating processes and systems with constant communication and feedback loop with doctors and hospital staff.
Owner of the P&L and responsible for meeting and exceeding expected financial results.
Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
The DHO will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
Partners effectively with NVA and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increased performance and productivity levels.
Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
Requirements and Personal Attributes
8+ years of progressive operational management experience with a record of success, including experience managing a P&L.
MBA or equivalent experience is preferred.
Veterinary or healthcare experience preferred, but not required.
Learns quickly and can absorb new information rapidly.
Self-motivated while also expert at motivating, coaching, and inspiring others.
Ability to roll up your sleeves and get things done with enthusiastic participation.
Proficient in Microsoft applications – Excel, Word, Powerpoint, and Outlook.
The company offers competitive base salary, bonus, and benefits commensurate with experience.
Internal Number: 1863
About Southern Oregon Veterinary Specialty Center
Our Why: For the love of animals and the people who love them.
Our Mission: To improve the comfort and well-being of pets by providing progressive and compassionate care. We develop a community of animal hospitals and pet resorts that share knowledge to achieve sustainable growth.
Our Values: We value teamwork, integrity, service excellence, innovation and goal orientation.