Are you ready to take all of that veterinary hospital experience and knowledge and put it to use in a whole new way? Are you looking for a career-making opportunity but want to stay in the industry you love? If so, this may be the perfect opportunity for you or someone you know!
VCP, the industry's leading wellness plan solution, is seeking an Account Manager to provide support in the areas of customer acquisition, onboarding, training and ongoing account management. The account manager will take an active role as a company liaison to ensure maximum usage, success and growth for those practices using our products and services.
Responsibilities include, but aren't limited to:
Comprehensive knowledge of our services, technology and solutions
Execution and management of the account onboarding process
Coaching veterinary hospitals on best practices for implementing wellness programs and weaving them into the infrastructure of their service offerings
Proactive client outreach to underperforming hospitals with recommended solutions for improvement
Management and entry of requested program changes and plan updates
Training practices on optimal renewal strategies
Assisting the Director of Veterinary Solutions with project management and additional projects as requested
In short, we are looking for someone that understands how veterinary hospitals work - someone who can talk the talk and walk the walk to ensure our clients know they are working with a company that understands their needs and how things work in a practice from a day-to-day perspective. If you are ready to see things from a whole new angle, and take on new challenges that will positively affect pet health on large scale, we'd love to see your resume and learn more about you!
3+ years minimum veterinary industry experience (Practice Manager, Department Lead, CVA or RVT preferred)
Experience as a power user of veterinary practice management software
Understanding of and working experience with wellness plans a plus
Team player - flexible and comfortable being asked to assist with a variety of tasks
General understanding of SaaS model
Ability to multi-task and work in a fast-paced environment
Proficient written and verbal English communication skills
Additional Salary Information: Full-time salaried position with benefits
The Veterinary Industry's Leading Wellness Plan Management Solution.The VCP Wellness Plan Platform provides more control and flexibility than any other plan management solution available, allowing your practice to put the needs of pets and their owners before all else. Plans educate pet owners about the care needed at each stage of their pet’s life, while at the same time breaking down barriers to care by providing budget friendly monthly payments. The result is an overwhelming change in how pet owners interact with and view a veterinary practice; no longer just a ‘necessary’ service provider, the veterinary team becomes a trusted advisor for the lifetime of a pet. VCP will help you establish those incredible relationships that make it all worthwhile.