Kitsap Veterinary Hospital located in Port Orchard, WA is seeking a Hospital Manager to join our practice.
Kitsap Veterinary Hospital provides high-quality comprehensive services with excellence, enthusiasm and compassion. We promote wellness and prevention, provide comfort and restore health. A deeply held commitment to education, collaboration and communication is our foundation for outstanding customer service. We share a mutual devotion for pets with their owners that inspires us to build lasting relationships to improve the health and comfort of their pets. Core Values: Compassionate, Knowledgeable, Quality, Collaborative, Friendly and Respectful.
Kitsap Veterinary Hospital is located in Port Orchard, Washington. Our fast-paced hospital is AAHA accredited, paper-lite and longstanding in the community.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Implements performance-based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable
Tracks and maintains current licensure for all DVMs
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Bachelor’s degree in business or related degree is preferred
3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management
Manage time and tasks appropriately and remain flexible with assigned duties
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Oral and written communication skills
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
HR policies and protocol development
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
National Veterinary Associates (NVA™) is the largest private owner of individually branded veterinary hospitals in the United States. NVA owns over 460 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 6,000 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.